Accurate Admin Virtual Assistance is owned and operated by Annette Stephenson, a dedicated, reliable professional who brings over 30 years customer service including seven years as a sole administrator for a Family Day Care Service, 6 years at RACQ Information Services as an Information Services Helpdesk Officer, 5 years RACQ Insurance & Membership Consultant and several years Department Store retail experience.
As the first point of contact for a Business throughout my career providing excellent customer service through listening and clarifying a customer's needs is a well-developed strength. I have well developed interpersonal skills having worked with varying cultures and levels of management.
I specialise in assisting small and owner operated businesses to establish streamlined processes and procedures: working with them to write procedure / policy manuals (yes even a sole operator needs a procedures / systems manual), calendar management, document creation including excel spreadsheets, templates,creating and managing newsletter (research & contribute to content), social media assistance. I am a student of the industry and continue to participate in webinars, seminars and professional development opportunities as well as personal development.
My personal attributes:
- strong & disciplined work ethic
- Reliability & Commitment
- Positive, proactive & Professional
- Resourceful and problem-solving
Respect: I strive to establish a collaborative work relationship with you to create the desired outcome.
Excellence: I am committed to providing quality service that is of a high standard whilst ensuring the constant pursuit of continued growth and innovation.
Going Beyond Expectation: I am committed to a personalised approach to service design and delivery whilst striving to exceed your expectations.
Integrity: I strive to "walk the talk" by doing what I say I am going to do. I encourage a culture of open communication and honest feedback including recommendations based on identified needs rather than profit generating.
Passion: I am passionate about helping people and providing a reliable quality service, I take pride in all that I do.
My mission is to work collaboratively with Businesses and Professionals by providing administrative, technical, creative and social media support in a timely, professional manner thus allowing Business owners' the freedom to focus on their area of expertise, trade or profession.
Contact me today to discuss how my services can assist you in your Business.